The City of Wollongong Tennis Club will make an attempt to resolve any grievance or complaint which any staff member may have, or which any member or patron may have against any staff member, about discrimination or harassment.
All complaints will be treated seriously, in accordance with the following policy:
Investigations of complaints will be conducted in a prompt and fair manner and as confidentially as possible. Discrimination and harassment complaints involve serious privacy issues, and care must be taken to protect people’s privacy. The only staff members who will be made aware of a complaint will be those whose involvement is necessary to resolve the problem.
No staff member will be victimised or otherwise disadvantaged as a result of making a complaint or acting as a witness about a complaint.
The CWTC will take appropriate action, including the dismissal of a staff member who has discriminated or harassed, if a complaint is upheld.
The club prefers to resolve complaints internally; however, in some circumstances it may be appropriate for you or the CWTC to involve relevant authorities, such as the human rights and equal opportunity commission or the police in the investigation.
If you have a grievance or a complaint regarding discrimination or harassment, you are encouraged to discuss the matter with the general manager. He can provide confidential advice about your concerns regarding discrimination, harassment or equal employment opportunity.
The City of Wollongong Tennis Club practices the Responsible Service of Alcohol. Please Enjoy Responsibly.
For information about problem gambling and help options, call Gambling Help 24/7 on 1800 858 858 or visit www.gamblinghelp.nsw.gov.au